FAQ, RETURN POLICY & SHIPPING POLICY
Here are the FAQs, Return & Shoping Policy
1. Will I get a refund if I'm not satisfied with the hair?
We operate a policy of NO refunds, NO returns. Please proceed with full certainty before placing an order to avoid any inconvenience.
2. What is the waiting time?
Surinamese customers can expect a waiting time of 10-12 days, while Dutch customers typically experience a shorter wait of 5-7 days. Once your order is processed, which usually takes 5-7 business days, you'll receive confirmation along with a tracking number for your package. Shipping time via PostNL is typically between 1-3 business days.
3. How should I best maintain my hair?
- Braid the hair when not in use.
- Wash the hair frequently if used often (1x per week).
- Always start brushing from the ends.
- Use only one type of product for it.
4. How many grams should my wig be for the perfect volume?
For lengths between 8 - 18 inches, 200 grams is sufficient. From 20 inches onwards, I advise purchasing 300 grams.
Note: The above applies to the entire wig, including Frontal/Closure.
5. How long will this hair last?
- Virgin hair lasts between 1 & 2 years, and can last 2+ years with good care!
- A frontal is very delicate, so you should handle it with extra care as the threads can loosen quickly.
* Placing an order implies that you agree to the above terms.
Thank you for choosing The Pretty Club!
Terms & Conditions
Terms and Conditions applied to purchases at The Pretty Club:
1. Orders:
- All orders are final upon placement and cannot be canceled.
- We reserve the right to refuse or cancel orders at our discretion.
2. Payment:
- Payment must be made in full at the time of ordering.
- We accept payment only through the provided methods on our website.
3. Shipping:
- Shipping occurs within the specified waiting time, as indicated on our website.
- Any delays in delivery will be communicated to the customer.
4. Return Policy:
- Due to the nature of our products, we do not accept returns or offer refunds except in cases of defects or errors on our part.
- Defective or incorrectly delivered products must be reported within [number of days] of receipt to qualify for return or refund.
5. Warranty:
- We offer a warranty period of 10 day on our products against manufacturing defects.
- The warranty does not cover damage due to misuse, improper use, or normal wear and tear.
6. Privacy:
- We respect the privacy of our customers and will only use personal information for processing and shipping orders.
- Personal data will not be shared with third parties except as necessary for order fulfillment.